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Frequently Ask Questions

Hello!

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Thank you for checking out our FAQ!

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While it may seem like we have a large operation running here at T. Fielding-Lowe Media Company, we’re actually a very small team. We have just a few dedicated people packing and shipping orders, and one person who handles all of our customer service inquiries.

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As a team, we are constantly working hard to ensure your emails are answered and your orders are shipped within reasonable timeframes. We want to hear your voice and ensure that your experience with us is nothing short of excellent. Our goal is to deliver words of encouragement without any barriers, so you can receive the support and inspiration you need.

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Thank you so much for your patience and understanding.

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Blessings!!

General Questions

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1. How do I place an order?

You can place an order by browsing our catalog, selecting the items you want, and adding them to your cart. Once you’re ready to check out, click on the cart icon and follow the prompts to complete your purchase.

 

2. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. You’ll see all available payment options during checkout.

 

3. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 2-3 business days, and shipping can take anywhere from 3-10 business days. International shipping may take longer.

 

4. Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress online.

 

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return an item, please do so within 30 days of receiving it. Items must be in their original condition. Please contact our customer service team to initiate a return.

 

6. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option at checkout and include a personalized message with your gift.

 

7. Can I cancel or change my order after it’s been placed?

Orders can be canceled or modified within a short window after being placed. Please contact our customer service team as soon as possible if you need to make changes. Once the order has been processed, we may not be able to accommodate changes or cancellations.

 

8. What should I do if I received a damaged or incorrect item?

We apologize for any inconvenience! Please contact our customer service team immediately with your order number and details of the issue. We’ll work quickly to resolve the problem by sending you a replacement or issuing a refund.

 

9. Do you offer subscriptions or book clubs?

Yes, we offer book subscription services where you can receive books regularly based on your selected preferences. Visit our subscription page for more details on how to sign up.

 

10. How do I contact customer service?

You can reach our customer service team via email at t.fieldinglowellc@gmail.com or by phone at 401-484-0893. We’re here to help with any questions or concerns you may have.

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11. Do you offer international shipping?

Yes, we ship to select countries worldwide. International shipping rates and times vary depending on the destination. Please check our shipping page for more details.

 

12. Can I leave special instructions for my order?

Absolutely! If you have any special requests, such as a specific delivery date or packaging preferences, please leave a note in the “Note” section during checkout. We’ll do our best to accommodate your requests.

 

13. Are there any discounts or promotions available?

We frequently run promotions and offer discounts to our customers. Be sure to sign up for our newsletter to stay informed about our latest deals and exclusive offers.

 

14. What should I do if my payment didn’t go through?

If your payment didn’t go through, please try again or use a different payment method. If the issue persists, contact our customer service team for assistance.

 

15. How do I update my payment information for my subscription?

If you need to update your payment information, you can do so through the customer portal. You’ll find a link to the portal in the email you received when you first subscribed. If you have any issues, contact our customer service team for help.

 

Subscription

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1. How Subscriptions Work:

  • Subscriptions are automatically renewed according to your selected delivery interval, and the products will be automatically delivered by the shop after each successful renewal.

  • For example, if you started a monthly subscription, the system will automatically charge your credit card each month, and you will receive the products at your doorstep every month without the need to place the order yourself!

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2. Can I Pause or Cancel a Subscription?

  • Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as shown in the screenshot below. The only time a subscription cannot be canceled is if you started a subscription that requires a certain number of payments before cancellation is allowed.

  • The customer portal can be accessed through the magic link you received in the email when you placed your initial subscription order. You can also access your subscriptions if you create an account in our shop.

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3. What Happens if the Payment Can't Be Processed?

  • If the subscription can't be renewed because a payment can't be processed, you will receive an email with a link where you can safely update your payment method. It is important to update your payment information promptly to avoid any interruptions in your subscription service.

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4. Subscription Cancellation:

  • To cancel your subscription, you must submit your cancellation request by the 15th of the month before your next subscription cycle. For example, to cancel your subscription for May, you must do so by April 15th.

  • If you do not cancel by the 15th of the previous month, you will still be charged for the upcoming month, and your subscription will continue.

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5. New Subscription Start Date:

  • Any new subscription purchased after the 15th of the month will begin in the following month’s cycle. For instance, if you subscribe on June 16th, your subscription will start in July.

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6. Changes to Subscription Items:

  • T. Fielding-Lowe Media Company reserves the right to change or substitute items included in the subscription at any time. We strive to provide high-quality and valuable content, and any changes will be made to enhance your subscription experience.

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7. Customization and Special Requests:

  • If you have any specific interests or would like to request changes to your subscription package, please let us know! To ensure our customer service representatives can package your items and provide you with an exceptional experience, leave your comments in the "Note" section during checkout.

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